MS Teams Calling Operator Connect

Operator Connect is Microsoft’s managed PSTN (Public Switched Telephone Network) connectivity solution for Microsoft Teams Phone, allowing organizations to make and receive external phone calls directly from Teams without the complexity of traditional telephony integrations. Wevo, through its carrier partners, can manage the end to end Operator Connect build delivering this service to Australian businesses

Our experienced team of UC and IP Tel experts will consult with you on deploying MS Teams Calling in your Enterprise.

SECURITY BENEFITS OF OPERATOR CONNECT

  • Direct peering between Microsoft and the carrier
  • No customer-managed SBC exposed to the internet
  • Microsoft-certified carrier ecosystem
  • Carrier-managed operational security
  • Reduced risk from configuration errors
Operator Connect High Level Architecture

Wevo can design, supply and install the following MS Teams Calling solutions for your business:

  • Per User Calling with Included Calls – the simplest calling add-on to get your team using telephony out of MS Teams rapidly
  • SIP Trunking for MS Teams – a SIP trunk to provide PSTN integration for your MS Teams environment. We support channel real time bursting to ensure you always have the capacity you require
  • Inbound & Call Centre Services – solutions for all of your customer service and support operations
  • Hardware & Accessories – a range of MS certified handsets and headsets from leading UC vendors such as Yealink, Poly and Jabra
  • Contact Centre & Receptionist Consolde Add-ons – simple to use natively integrated add-ons to provide you the functionality you need from CentrePal – including wallboards, visual call flow, analytics and reporting

“Operator Connect removes the complexity from enterprise telephony, allowing organisations to roll out Microsoft Teams calling to employees quickly and efficiently, while co-managing the voice environment with Wevo to ensure reliability, security, and ongoing optimisation.”

Davide Iacovitti, CTO/COO – Wevo



Why Wevo MS Teams Calling is Better.

End to End Project Management

is included all our MS Teams projects to ensure your business transition is seamless. We work with your business stakeholders to ensure a smooth project transition so that you can stay focussed on your business whilst we deliver for you.

Rapid Service Deployment

when coupled with our SD-WAN and networking solutions we can have you up and running in a matter of days.

Managed Service

meaning that all your moves, adds and changes and support are included in the monthly cost for the duration of the contract term. We work with you to continually optimise your system through unlimited moves, adds and changes - at no extra cost to you for the service we provide.

Advanced Reporting

providing all the insight you need on the health of your business across sales, support and key staff. Our graphical web based reporting spans all the services we provide including inbound 1300/1800 numbers, direct in dials, call centre queues and individual user accounts.

Day 1 Go Live Support and Training

is included in all our projects to ensure that adoption and staff satisfaction is optimised. Our team sits with your team on go-live to ensure that user adoption is achieved.

Contact Centre Add-on with CentrePal

Our Contact Centre offering from CentrePal provides you all the contact centre and customer service features you expect plus wallboards and reporting, all from within the MS Teams client.

Our Technology Partners

It’s time to Connect. Better.