MS Teams Contact Centre by CentrePal

Unleash the true potential of Microsoft Teams with CentrePal.

Turn Microsoft’s most powerful collaboration and business app into a full-blown cloud-based contact centre and instantly enhance the experience of your organisation’s customers and agents with one seamless, omnichannel solution that natively integrates into Teams.

CentrePal is a native solution for Microsoft Teams that will unify your contact centre with your company-wide UC and collaboration platform.

Our experienced team of UC and IP Tel experts will consult with you on deploying MS Teams Calling and Contact Centre requirements.

CentrePal provides the following powerful Contact Centre add-ons to your MS Teams environment.

“CentrePal is providing powerful Contact Centre features for MS Teams all from the same MS Teams native interface, simply and cost effectively.”

Davide Iacovitti, Director of Operations – wevo

Why wevo Contact Centre by CentrePal is Better.

End to End Project Management

is included all our Centrepal Contact Centre projects to ensure your business transition is seamless. We work with your business stakeholders to ensure a smooth project transition so that you can stay focussed on your business whilst we deliver for you.

Rapid Service Deployment

when coupled with our SD-WAN and networking solutions we can have you up and running in a matter of days.

Managed Service

meaning that all your moves, adds and changes and support are included in the monthly cost for the duration of the contract term. We work with you to continually optimise your system through unlimited moves, adds and changes - at no extra cost to you for the service we provide.

Advanced Reporting

providing all the insight you need on the health of your business across sales, support and key staff. Our graphical web based reporting spans all the services we provide including inbound 1300/1800 numbers, direct in dials, call centre queues and individual user accounts.

Day 1 Go Live Support and Training

is included in all our projects to ensure that adoption and staff satisfaction is optimised. Our team sits with your team on go-live to ensure that user adoption is achieved.

Contact Centre Add-on with CentrePal

Our Contact Centre offering from CentrePal provides you all the contact centre and customer service features you expect plus wallboards and reporting, all from within the MS Teams client.

Our Technology Partners

It’s time to Connect. Better.