As organisations continue to embrace hybrid work and modern collaboration, Microsoft Teams has become the central hub for communication, meetings, collaboration, and increasingly, enterprise telephony. While Teams Phone delivers a powerful calling experience, many businesses still face challenges around deployment, management, carrier integration, and ongoing support.
This is where Operator Connect is changing the game.
Operator Connect enables businesses to connect Microsoft Teams directly to the Public Switched Telephone Network (PSTN) through a Microsoft-certified operator, eliminating much of the complexity traditionally associated with enterprise voice solutions. It offers a streamlined, reliable, and scalable approach to telephony that allows organisations to accelerate deployment while maintaining greater control over their communications environment.
Accelerating Teams Phone Adoption
For many organisations, one of the biggest barriers to adopting Teams Phone is the perceived complexity of deploying and managing enterprise telephony infrastructure. Traditional voice deployments often require Session Border Controllers (SBCs), carrier integrations, number porting projects, and extensive configuration work.
Operator Connect removes these challenges by providing a direct integration between Microsoft’s cloud platform and a certified telecommunications provider. Businesses can provision and assign phone numbers directly through the Teams Admin Center, significantly reducing deployment complexity and enabling faster rollout of Teams Phone services to employees.
This means organisations can:
- Roll out Teams Phone faster.
- Reduce implementation risk.
- Simplify user onboarding.
- Accelerate digital workplace transformation.
- Minimise infrastructure requirements.
- Improve overall user adoption of Microsoft Teams
A Modern Co-Managed Approach
oday’s IT teams are expected to deliver secure, reliable, and innovative services while operating with limited resources. Many organisations want visibility and control over their communications environment, but they don’t necessarily want the burden of managing carrier infrastructure and complex telephony systems.
Operator Connect delivers the ideal balance through a co-managed model.
IT administrators maintain control within the Teams Admin Center, while the Operator Connect provider manages the carrier network, PSTN connectivity, and supporting telecommunications infrastructure. This approach allows businesses to retain oversight while leveraging specialist expertise to ensure optimal performance and reliability.
“By leveraging Wevo Operator Connect, businesses can rapidly enable Teams Phone services across their workforce and benefit from a co-managed approach that combines customer control with expert carrier support, delivering a better experience for both users and IT teams.” Davide Iacovitti, CTO/COO, Wevo
This co-managed approach enables organisations to focus on strategic business initiatives while relying on a trusted partner to manage the complexities of enterprise communications.
Why Choosing the Right Partner Matters
Technology alone does not guarantee project success.
The expertise of your Operator Connect provider can have a significant impact on the outcome of your Microsoft Teams voice transformation. A strategic partner does more than simply provide connectivity. They help organisations plan, implement, optimise, and support the entire communications environment.
This is where Wevo differentiates itself.
Rather than acting solely as a telecommunications provider, Wevo works alongside customers throughout the entire project lifecycle, helping design and deliver communication solutions that align with business objectives, security requirements, and user needs.
Wevo can assist with:
- Discovery workshops and requirements gathering.
- Microsoft Teams Phone architecture design.
- Number migration planning and execution.
- Tenant configuration and optimisation.
- Security and compliance alignment.
- User adoption and change management.
- Testing and deployment.
- Ongoing support and optimisation.
This end-to-end engagement reduces risk, simplifies project management, and ensures organisations extract maximum value from their Microsoft Teams investment.
